Professional Experience
This page highlights my professional experience across IT support, cybersecurity education, information security, public sector IT, and soccer officiating.
Level 1 IT Technician
CarShield 路 Full time 路 On site
St. Peters, Missouri
Feb 2026 to Present
- Resolved 15+ daily IT support tickets involving account access, endpoint troubleshooting, software issues, VPN connectivity, and user system errors while documenting actions and maintaining service level expectations.
- Supported identity and access management requests, including password resets, MFA troubleshooting, account unlocks, permission changes, and user access issues across internal systems.
- Maintained a 5.0/5.0 customer satisfaction rating across 100+ support reviews by delivering clear communication, professional follow up, and reliable resolution for internal users.
Cybersecurity Content Creator
DonkeySec 路 Self employed 路 Remote
United States
Mar 2025 to Present
- Created educational blue team content for 3,500+ practitioners, averaging 20,000 impressions per month across YouTube, TikTok, Instagram, X, and Facebook.
- Developed hands on labs and tutorials focused on SOC analysis, digital forensics, incident response, threat hunting, malware analysis, vulnerability management, and detection engineering.
- Analyzed scenarios from Hack The Box, TryHackMe, CyberDefenders, CompTIA, and Blue Team Labs Online to translate advanced cybersecurity challenges into accessible learning content.
- Built a supportive learning community by providing guidance to help aspiring analysts bridge the gap between theory and practice.
Socials: https://linktr.ee/DonkeySec
YouTube: https://www.youtube.com/@DonkeySec
Info Security Intern
Ascend Learning 路 Internship 路 Remote
Leawood, Kansas
May 2025 to Aug 2025
- Investigated suspicious emails and analyzed malicious attachments using ANY.RUN and VirusTotal, contributing to the identification and blocking of 50+ credential harvesting attempts.
- Triaged and investigated 10+ security alerts daily within a SIEM, classified events by severity, and escalated verified high risk incidents to senior analysts.
- Analyzed high volume false positive alerts to identify tuning opportunities, reducing alert fatigue by 15% and saving approximately 5 analyst hours per week.
- Designed a MITRE ATT&CK coverage matrix mapping available organizational telemetry to relevant tactics, techniques, and sub techniques.
- Developed three unique detection rules per technique across two SIEM platforms and one EDR solution to reduce blind spots in defensive coverage.
- Validated detection logic through simulated adversary emulation, confirming alert generation across mapped ATT&CK techniques and strengthening coverage for multiple threat behaviors.
Information Systems Skilled Support
St. Charles County Government 路 Internship 路 On site
Saint Charles, Missouri
Aug 2024 to Oct 2024
- Provided first level technical support across a 10,000+ user base, achieving an 80% first contact resolution rate while escalating complex issues and reducing user downtime across departments.
- Assessed workstation security configurations, identified vulnerabilities, and implemented policy updates that improved compliance by 20%.
- Supported IT asset inventory tracking for over $1M in hardware and software, improving asset organization, inventory accuracy, and day to day operational visibility.
Semi Professional Soccer Referee
U.S. Soccer Federation 路 Contract 路 On site
United States
Jun 2023 to Present
- Officiated competitive matches across youth, high school, college, and semi professional levels, making real time decisions under pressure while managing communication between players, coaches, and referee crews.
- Led pre match briefings and coordinated in game communication to maintain consistency, reduce confusion, and support accurate decision making.
- Refereed semi professional leagues such as USL League 2, USL League W, NPSL, WPSL, MWPL, and UPSL.
College Soccer Referee
National Intercollegiate Soccer Officials Association 路 Contract 路 On site
United States
Aug 2024 to Present
- Refereed Division II, Division III, NAIA, and JUCO college soccer leagues.
- Applied consistent judgment, positioning, communication, and game management across competitive college environments.
- Worked with referee crews to support accurate decisions, professional match control, and effective team communication.
Youth Soccer Referee
U.S. Soccer Federation 路 Contract 路 On site
United States
Jul 2022 to Jun 2023
- Refereed top youth leagues such as MLS NEXT, MLS NEXT 2, GA, ECNL, ECNL RL, EAL, NAL, Elite 64, MWC, NPL, DPL, ODP, Aspire, Missouri State Cup, and Missouri Presidents Cup.
- Attended major regional events including Midwest Regional Championships, Midwest Regional Presidents Cup, and Midwest Conference Showcase.
- Earned Young Missouri Referee of the Year for 2022 to 2023.